T&C's | Cozy Cleans

Terms And Condition's

About Me

I pride myself on cleaning to the highest standards using the best quality professional cleaning products. I am fully insured, and DBS checked. I am happy to undertake all aspects of domestic cleaning, including deep cleans, one off deep cleans, end-of-tenancy, General cleans.

Please Note:

I do not clean carpets or ovens.
I use my clients hoover and mop due to cross contamination.
All pets must be secured during my time at your property.
Deep Cleans: Price varies dependent on how many bedrooms in your property. Please enquire to find out more.
Fortnightly Cleans: £17.50 per hour (minimum 3 hours).
End Of Tenancy: Starting at £250

All prices include professional cleaning products, insurance, and other associated costs. Prices are not negotiable, and I do not offer price matching.

Deposit Policy:
All new clients must pay a 15% deposit of the agreed price on monthly club and 50% of any other clean. Cleans will not go ahead without a deposit.

Customer Satisfaction Guarantee

If you are unhappy with any aspect of my work, please contact me within 24 hours of the clean. I will aim to rectify the issue as soon as possible.

If I cannot return to complete the clean, I will explore other means of resolution.
Please Note: Refunds are not provided.

Before I Start Cleaning

I will conduct a property visit to discuss your requirements and assess the work involved.
A detailed quote will be emailed, outlining the cleaning tasks and a fixed price.
Your booking will only be confirmed once:
- I have met you in person.
- You have paid the deposit.

Important:

If your property includes natural stone or furnishings that require special care (e.g., avoiding acidic cleaners), please inform me prior to the clean. This ensures I can source the correct products and avoid damage.

On The Day

I will do my best to clean under/around large furniture but cannot move heavy or large items (e.g., wardrobes, sofas). If you wish these areas cleaned, please move the items beforehand.
Please ensure spaces are free of clutter (e.g., rubbish, toys, washing up) to allow efficient cleaning.
If I am borrowing your vacuum cleaner, ensure it is fully charged or in working order. If it fails during the clean, I may not be able to complete the job.
Bins will only be emptied if requested. Please inform me beforehand to include this in my notes.

Payment

Full payment is required on the day of the clean.
Early payments are welcome for convenience.
Monthly clients are required to set up a direct debit.

Late Payment Policy:

If payments are late three times, I will terminate my services.
Daily Late Fee: £5 per day for withheld or delayed payments.

Payment Methods:

Accepted methods: Bank transfers or cash. Invoices are available upon request.

Cancellations

Notice Periods:

More than 48 hours: No charge.
Within 48 hours: 50% charge.
Within 24 hours: Full charge.

If anyone in your household is too ill to attend work or school, please contact me ASAP to reschedule. No charges will apply for rearranged cleans.

Access Policy: If I am unable to access the property within 15 minutes of the scheduled time, the clean will be charged at full price.

Biohazards & Hoarding

I do not handle cleans involving biohazards or hoarding. This includes:

Human or animal bodily fluids (e.g., urine, blood, feces, etc.).
Mold, fungus, needles, or sewage waste.

If I encounter these conditions upon arrival, I will leave the property and charge the full cleaning fee.

Infestations:
I am unable to clean properties with infestations (e.g., fleas, rodents, flies). If such conditions are discovered, the clean will not proceed, and the full amount will be charged.

Photos & Social Media

I may take ‘before and after’ photos or record short clips for advertisement purposes. No identifying details will be included.

You may revoke consent at any time, and any related content will be removed promptly upon request.

Confidentiality

Your privacy is paramount. I will not disclose that I clean for you or discuss any details of my work with others.

Working Hours

Monday:9.30am - 3.30pm

Tuesday:9.30am - 3.30pm

Thursday:10.00 - 3.00pm

Friday: 9.30am - 3.30pm

All enquiries will be answered in a timely manner

Holidays:
I occasionally take holidays and will provide ample notice via email and my website.

Reasonable Expectations

As a solo cleaner, I take pride in delivering high-quality cleaning services. However, there are practical limitations to what can be achieved in a single day. Extensive or deeply ingrained issues may require additional time or sessions. Your understanding and cooperation in setting realistic expectations are greatly appreciated.

Cozy Cleans

Terms And Condition's

About Me

I pride myself on cleaning to the highest standards using the best quality professional cleaning products. I am fully insured, and DBS checked. I am happy to undertake all aspects of domestic cleaning, including deep cleans, one off deep cleans, end-of-tenancy, General cleans.

​

Please Note:

I do not clean carpets or ovens.

I use my clients hoover and mop due to cross contamination.

All pets must be secured during my time at your property.

Deep Cleans: Price varies dependent on how many bedrooms in your property. Please enquire to find out more.

Fortnightly Cleans: £17.50 per hour (minimum 3 hours).

End Of Tenancy: Starting at £250

​​

All prices include professional cleaning products, insurance, and other associated costs. Prices are not negotiable, and I do not offer price matching.

​​​

Deposit Policy: All new clients must pay a 15% deposit of the agreed price on monthly club and 50% of any other clean. Cleans will not go ahead without a deposit.

​

Customer Satisfaction Guarantee

If you are unhappy with any aspect of my work, please contact me within 24 hours of the clean. I will aim to rectify the issue as soon as possible.

If I cannot return to complete the clean, I will explore other means of resolution.

Please Note: Refunds are not provided.

​

Before I Start Cleaning

I will conduct a property visit to discuss your requirements and assess the work involved.

A detailed quote will be emailed, outlining the cleaning tasks and a fixed price.

Your booking will only be confirmed once:

I have met you in person.

You have paid the deposit.

Important:

If your property includes natural stone or furnishings that require special care (e.g., avoiding acidic cleaners), please inform me prior to the clean. This ensures I can source the correct products and avoid damage.

​

On The Day

I will do my best to clean under/around large furniture but cannot move heavy or large items (e.g., wardrobes, sofas). If you wish these areas cleaned, please move the items beforehand.

Please ensure spaces are free of clutter (e.g., rubbish, toys, washing up) to allow efficient cleaning.

If I am borrowing your vacuum cleaner, ensure it is fully charged or in working order. If it fails during the clean, I may not be able to complete the job.

Bins will only be emptied if requested. Please inform me beforehand to include this in my notes.

​​

Payment

Full payment is required on the day of the clean.

Early payments are welcome for convenience.

Monthly clients are required to set up a direct debit.

Late Payment Policy:

If payments are late three times, I will terminate my services.

Daily Late Fee: £5 per day for withheld or delayed payments.

Payment Methods:

Accepted methods: Bank transfers or cash. Invoices are available upon request.

​

Cancellations

Notice Periods:

More than 48 hours: No charge.

Within 48 hours: 50% charge.

Within 24 hours: Full charge.

If anyone in your household is too ill to attend work or school, please contact me ASAP to reschedule. No charges will apply for rearranged cleans.

​​

Access Policy: If I am unable to access the property within 15 minutes of the scheduled time, the clean will be charged at full price.

​​​

Biohazards & Hoarding

I do not handle cleans involving biohazards or hoarding. This includes:

Human or animal bodily fluids (e.g., urine, blood, feces, etc.).

Mold, fungus, needles, or sewage waste.

If I encounter these conditions upon arrival, I will leave the property and charge the full cleaning fee.

Infestations: I am unable to clean properties with infestations (e.g., fleas, rodents, flies). If such conditions are discovered, the clean will not proceed, and the full amount will be charged.

​​

Photos & Social Media

I may take ‘before and after’ photos or record short clips for advertisement purposes. No identifying details will be included.

You may revoke consent at any time, and any related content will be removed promptly upon request.

​

Confidentiality

Your privacy is paramount. I will not disclose that I clean for you or discuss any details of my work with others.

​

​​

Working Hours​

Monday:9.30am - 3.30pm

Tuesday:9.30am - 3.30pm

Thursday:10.00 - 3.00pm

Friday: 9.30am - 3.30pm

All enquiries will be answered in a timely manner

​

Holidays: I occasionally take holidays and will provide ample notice via email and my website.

​

Deposit Policy:
All new clients must pay a 15% deposit of the agreed price on monthly club and 50% of any other clean. Cleans will not go ahead without a deposit.

Infestations:
I am unable to clean properties with infestations (e.g., fleas, rodents, flies). If such conditions are discovered, the clean will not proceed, and the full amount will be charged.

Working Hours

Holidays:
I occasionally take holidays and will provide ample notice via email and my website.